Always there for your customers.

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable.

CallCare’s outsourced call centres answer your incoming calls. Whether you use our services outside of office hours, during busy spells, or all day, every day, we make sure every one of your customers receives a professional and premium customer service. One of our friendly and experienced call operators will direct the calls to the relevant individuals within your company or take messages to email directly to their intended recipients. Your in-house teams can focus on their daily schedules with minimal interruption, yet stay confident that nothing is being missed. At Prospect Connect, we work with our clients to identify problems and find tailored solutions. We respond to all your calls with your exact requirements and business needs in mind, using scripts and a process that we created together. You know your business best, but we can also bring industry insights and best practices to ensure we are always hitting the mark.

Contact Centre
Services.

If your business needs extra support in following through with opportunities, whether that’s closing the sale, onboarding or upselling, our specialist team are here to support you.

Cost-efficient

Although we support many clients who require us to take their new business customers to this next stage we also support many software providers to take their customers through a detailed journey of how to get started with technical systems. However complex, our specialists are able to create and deliver a seamless solution to helping you onboard more customers quickly.

Flexible infrastructure

Many of our clients take advantage of this solution to allow their team to focus on converting new customers, whilst we maximise the potential value in their historic customer base. A most recent example of this is how we supported a well known hotel chain to reactivate 2371 of their business customers, creating additional revenue of over £1.1m from re-bookings in the first 3 months through a sales through service approach. 

No missed opportunities

In addition to generating immediate opportunities for our clients, we also uncover a high volume of future opportunities. We are specialists at building a strong sales pipeline that delivers future value if it is nurtured correctly. We therefore provide a solution to consistently keep in touch with your prospects and educate them until a time where they are ready to engage with your business. This allows your internal team to focus on immediate opportunities whilst consistently feeding them with new opportunities long term. 

Expert customer service

As an end to end sales partner we support our clients to optimise all revenue and income channels. Over the last 5 months we have supported one of our customers to recover over £1m in monies owed since 2017 by their debtors through a friendly, recovery through service approach. Particularly in times of uncertainty this has been a valuable service for our customers.

Sharing some of our success

Supporting a Water Infrastructure Solution Provider to recover over £1.2m in 8 weeks

After working with this client for the last 4 years to complement sales performance and educate their customer base on water compliance, we further supported this valued client through the Covid-19 pandemic to recover outstanding debts from their customers dating back to 2017. Taking a recovery through service approach, we engaged directly with these customers and during an 8 week programme with 1 dedicated customer resolution specialist, we were successfully able to recover over £1.2m of monies owed.

Supporting a leading hospitality company to reactivate 2371 customers in 6 months

Partnering with a leading hospitality company we delivered a 120 day campaign to engage with commercial accounts that had not booked with them in over 12 months. Through a sales through service approach to account management and dedicated customer service we successfully generated 2371 rebookings from these customers, delivering over £1.1m in initial revenue in 3 months. This was an initial 26X return on investment which continues to grow as further bookings are placed by reactivated customers.

Supporting an international rug manufacturer to generate €90m in sales

During a 60 day campaign with 1 dedicated International Business Development Specialist we were required to engage with Senior Buyers and Purchasing Directors in large retailers across Europe. Combining quality telemarketing with intelligent social media programmes and email marketing automation we successfully generated 34 premium appointments with our clients “wish list” retailers worth in excess of €90m, whilst establishing a significant pipeline of opportunity in the database for long term growth.

Identifying over £1.9m in new sales for a leading utility specialist in 12 months

Our client required a specialist sales partner to complement the sales activity of their Business Development teams to achieve individual site sales targets. During the last 12 months we have supported them to generate over £1.6m in new commercial customer sales across 3 individual sites. With a dedicated team of 2 Business Development Specialists and combining a proven digital marketing engagement programme,  we successfully identified a pipeline of 687 qualified new business opportunities to complement their overall growth aspirations.

Supporting a luxury clothing retailer to increase online sales by 240%

Previously using WooCommerce to manage online sales for the last 10 years, Prospect Connect initially supported this retailer to drive online sales through a targeted social media programme. After successfully providing complementary sales of £10-20k per month, which provided a 14X ROI on their investment, we advised a website redesign and migration to Shopify to improve the customer journey and reposition their luxury product range, subsequently increasing monthly sales by 240% in the first month after launch.

Generating £800,000 in new online sales for a furniture retailer in 18 weeks

After working with this customer for over 5 years to generate high volumes of footfall into their 3 UK stores, we reacted to the government lockdown of retail stores to create an alternative online sales channel. Through intelligently combining our proven method of online sales generation through social media, email and online advertising with a high converting website, we we’re able to quickly recover their sales aspirations and provide them an alternative income stream to grow their business.

Visit our Founders LinkedIn Profile for over 100 more recommendations from Business Leaders across industry.

Address

UK Head Office:
Electra House, Electra Way, Crewe CW1 6GL

Phone

(+44) 0333 322 1103

Email

sales@prospectconnect.uk

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